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Frequently Asked Questions

How can we help?

General

I'm new to digital art. Help!

Every great artist has been here. There are some great artists on our forums that can help you out if you just ask for advice! Some basics would be to copy drawing images you see. The more you copy, the more you'll understand and you'll even start adding your own flair. If you can't find the information you're after on the Forums, Google is your friend. Any drawing tutorial will help you understand the fundamentals of drawing.

Are there any tutorials I can watch?

There's a wide selection of excellent Procreate tutorials available on the Tutorials board on our forums.

Why can't I mark my canvas?

There are a few common things that can prevent you from marking the canvas;

• Make sure you haven't selected Smudge or Erase by accident. We've all done this at some point.

• Ensure that the layer you're painting on isn't Alpha Locked. If a layer has Alpha Lock activated, there will be a white outline in the corners of the layer preview. To activate and deactivate Alpha Lock, swipe the layer to the right.

• Make sure that the selected colour (in the circle at the top right of the canvas) is different to the colour of your canvas.

• If your selected colour is suddenly white, you're probably accidentally invoking the eyedropper.

• Make sure you have 'None' selected in your Devices menu. If you have a stylus option selected, just tap the name of the stylus to deactivate it.

When are you making an Android version of Procreate?

We would love for everybody to be able to enjoy Procreate, but the fragmentation of the Android marketplace is a complicating factor. We're not ruling it out, but at the moment we're focusing on continuing to strengthen and improve Procreate for iOS, and that's more than enough work for the six of us.

Why doesn't Procreate / Procreate Pocket have [this feature]?

It could be for one of several reasons:

• We don't think it fits in with the core values of Procreate

• So far, we haven't found an elegant way to do it nicely in a touch environment

• It's already in development and we haven't told you about it

• We are still considering the idea and are listening to public discussion

Why is my video sideways?

When you create a new canvas in Procreate or Procreate Pocket, it is created according to the orientation of your device. If you have your iPad or iPhone in portrait orientation, the canvas will create in portrait, and likewise for landscape. It's quite common to change your mind about canvas orientation during a piece, which is why you can rotate the canvas at any time with the pinch and rotate gesture.

Because rotating the canvas is not an undoable action, it doesn't create a frame of video; therefore, canvas rotation isn't displayed at all in your Procreate video recording. Your Procreate video will always export in the original orientation of the canvas when it was created. If this means your artwork is sideways, simply import your video into your favourite video editor and rotate it.

My video skips part of my artwork. What happened?

Procreate and Procreate Pocket record the video as you're painting, and save the video in segments. Each segment is finalised when you return to the Gallery or background the app. When you export the video, the segments are stitched together into one video file.

If Procreate or Procreate Pocket crashes during your drawing process, while you may not have lost any of your artwork, the app will have had no chance to finalise the video segment, and that will be lost. Unfortunately there's no easy way of solving this problem at the moment, other than adding a classy cross-fade.

If you do experience crashes, check the FAQ and send us an email, and we'll do our best to solve the problem for you.

Can I sync my Procreate work to iCloud?

Currently iCloud syncing is not available with Procreate or Procreate Pocket. Given the average size of a HD+ document, multiplied by however many you have in your Gallery, this could rapidly consume your entire iCloud space allowance. We're investigating the possibility of this in the future. Currently you can export to iCloud Drive from Procreate and Procreate Pocket, and import from iCloud Drive in Procreate.

Why does my artwork look funny in Apple's Photos app?

You've most likely saved a PNG which saves transparency. Try turning on the background layer. Inversely, if you do want transparency, disable that background layer.

Why is my computer showing different colours to my iPad or iPhone?

Due to different manufacturing processes being used by each manufacturer, displays will vary a little in colour - they'll slightly favour one of the red, green or blue spectrums. In the case of a desktop computer, it might be using a colour profile, which calibrates your monitor to a certain setting.

Both of these have nothing to do with Procreate or Procreate Pocket (or any other app/program for that matter). Both our apps output images in pure RGBA - they're purists that way. If you're experiencing colour shifts, try and examine your monitor profile; it may need a calibration. Colour variance from monitor to monitor is just something we have to deal with in the digital world.

Can I use the art and videos I make in Procreate commercially?

Any art you create in Procreate or Procreate Pocket, including the progress videos, is your content and you can use it however you like. Of course, we'd love it if you let people know that you used our apps to create it. Procreate and Procreate Pocket themselves, their graphics and the included example artworks are protected by copyright and may not be used commercially or distributed without permission, but anything you create always belongs to you.

Will you feature my art on your Facebook or Twitter? Please?

We're constantly looking for great art made in Procreate to share with the Procreate Community. The key to getting noticed is to just keep creating art and sharing it on our Facebook Wall, on the Gallery in our Forums, on Twitter tagging @procreateapp, or on Tumblr with the #procreate tag.

Where are you guys from?

We're based in Hobart, Tasmania (which is part of Australia).

Wait, Tasmania is a real place?

Yeah, we even have Tassie Devils - just like the cartoons - only they don't go around in little tornadoes. Tasmania is an island of spectacular wilderness and wild beauty. We actually named the company after the island. Many years ago, Tassie was the furthest outpost of the British empire. It was the most savage place on earth to send the meanest of the British convicts.

Procreate

Why did you make Procreate?

We made Procreate to fill a need - the ability to create professional, high quality digital art absolutely anywhere. Procreate has evolved massively over the years, and the incredible art people are making in Procreate keeps us excited to continue working to make Procreate as great as it can possibly be.

Why on earth did you name it Procreate?

It was clear when we first saw the iPad that it was going to be a great tool for professionals to create awesome art. The name's a little bit cheeky, memorable and gets people talking.

How do I use Procreate? It's so confusing!

You should download the Procreate Handbook! The Handbook will walk you through all of Procreate's tools and features, and it's free from our website and the iBooks Store.

Is there a desktop version of Procreate?

Not yet, but you guys seem pretty keen on one. We're definitely thinking about it.

Why can't I download Procreate?

Many of the additions and changes in the latest version of Procreate are based on the latest iOS technologies. If you have problems updating Procreate make sure your iOS version is up to date.

How do I stop accidentally invoking the eyedropper?

If you don't want to use the eyedropper, open the Actions menu (wrench icon), tap Prefs, and move the Eyedropper Delay slider all the way to the left to disable it or make the delay longer by sliding to the right.

How do I make a time lapse video of my artwork?

By default, Procreate records every undoable action (anything that creates an undo step - each painting stroke, a transform action, layer adjustments) as a frame of video. To export this video, go to the Actions menu from your canvas, tap Share, and tap Export Video. To replay right on your canvas then select Instant Replay from the Actions menu. You can control the playback by swiping.

To disable the recording of video on new canvases, go to the Settings app on your iPad, tap Procreate in the sidebar, and tap the switch that says Disable Video on New Canvases.

You can now import this video into your favourite video editor and slow it down, add music, or anything else you like.

Why is Procreate crashing?

Every app has its teething issues. If you experience a crash, let us know on the Support boards on the forums or send an email to support@savage.si
If you can include a crash log with your email, this can assist us greatly in solving your problem.

A crash could be the result of your iPad running out of memory. iOS gives developers a limited amount of RAM to play with. If you have lots of apps running in the background, your iPad will try to terminate those apps to free up RAM. If that's still not enough, iOS will jettison Procreate and return to springboard. Don't worry - this isn't a bug - it's a method of protection employed by iOS to stop an app from locking up and crashing your whole device. Thanks to Procreate's autosave feature, you can just open Procreate again and keep going where you left off.

If you are experiencing repeated crashes of Procreate due to memory shortage, try to minimise the size of your canvases and the number of layers you use. These jettisons can occur more often on older iPads with less memory. If possible, upgrading to a newer iPad with more memory will resolve this problem.

Jailbroken devices are more prone to crashing than a standard iOS environment. This can be because you have extra processes and extensions running in the background that take precious resources away from Procreate. They can also try to add extra functionality to Procreate and cause all kinds of errors trying to do things that it wasn't made to do. If this is you, disable all of your extras and turn them on one by one to find the problem.

To minimise the frequency of jettisons, there are a couple of things you can do:
1. Try clearing your apps from multitasking (double tapping the Home button, then swiping each app upward to close)
2. Every now and then, give your iPad a reboot (hold the Sleep/Wake button for a few seconds).

How do I get a crash log to send you?

Connect your iPad to your computer and sync it with iTunes.
For Mac OS: Hit Command+Shift+G to navigate to a specific location, and enter the path "~/Library/Logs/CrashReporter/MobileDevice/"
For Windows XP: Go to path "C:\Documents and Settings\USER\Application Data\Apple computer\Logs\CrashReporter\"
For Windows Vista and later: Go to path "C:\Users\USER\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\"

There will be a folder here with the name of your connected device. If you do not see the folder, ensure your iPad is connected correctly and has been synced.

In this folder is where the crash logs are stored. The filename of a Procreate crash log will begin with "procreate" and end with ".crash" or ".ips". Simply copy these files to a folder on your desktop machine, and attach them to an email addressed to support@savage.si

Instead or as well as a Procreate crash log you may see a file that begins with "LowMemory" followed by the date and an identification number, ending in ".log". These indicate that the app was jettisoned due to low memory, rather than experiencing a genuine crash. If the creation of one of these files matches the date and time you experienced a Procreate crash, please send it through to us as well.

Which styluses can I use with Procreate?

Procreate 3 fully supports Apple Pencil with settings for Tilt, Azimuth, Accumulation, and Flow.

You can use any capacitive or magnetic field passive stylus without the need for a Bluetooth connection. If you don't have an iPad Pro, Procreate currently supports the following active styli:

• TenOneDesign - Pogo Connect, Pogo Connect 2

• Adonit - Jot Touch 4, Jot Touch Pixelpoint, Jot Script, Jot Script 2

• Wacom - Intuos Creative Stylus 1 & 2, Bamboo Fineline 1 & 2 (not supported on Air 2)

• FiftyThree - Pencil

Why doesn't palm rejection work with my stylus?

Procreate employs our own form of palm rejection, that we call Palm Support. Palm Support provides background, across-the-board palm rejection in Procreate.

However, if you've connected a stylus that displays the message "Palm Support not available with this stylus", then you're using a stylus that isn't compatible with Procreate's Palm Support. Currently there are two supported styli that are not compatible with Palm Support: the Adonit Jot Touch Pixelpoint and the Adonit Jot Script.

Fine-point iPad styli work by producing a magnetic field that simulates a touch on the iPad screen. These particular styli produce a field that simulates an extremely large touch, which means that any touch of the stylus is detected as a palm. This means that Palm Support is automatically turned off so you can use your stylus.

Most stylus manufacturers, including Adonit, produce their own palm rejection. If you're wondering why that isn't available with your stylus in Procreate, it's because this style of palm rejection isn't compatible with multitouch gestures. Procreate's ease of function is built on gestures, and we didn't want to sacrifice that for palm rejection - that's why we built Palm Support.

What is Palm Support?

Palm Support is like palm rejection, but better. It's always on and you can use a regular capacitive stylus or even your finger. You can finally use gestures in tandem with resting your palm on the surface of the iPad screen without the worry of drawing over your canvas. Palm Support is completely transparent and will not interrupt performance or your workflow.

You can turn Palm Support on and off or adjust the level in the Procreate section of your iPad's Settings app.

Can I load PSD files in Procreate?

No.

Now, you're thinking, "But it would be awesome to export and import PSD files!", right? We totally agree! We may look at the possibility of developing a system whereby Procreate can load PSD files in the future. The reason it's not already implemented is because it's no small task, considering the power of a desktop and the variables involved in matching the two platforms' feature sets. However, you can easily export PSD files from Procreate or Procreate Pocket.

Where can I get more brushes?

The Custom Brushes board on our forums contains hundreds of user-created brushes and brush sets, free to download.

Can I delete unwanted brushes?

Swipe a finger across the brush thumbnail in the Brushes popover. You'll see a few options depending on whether it's a default brush, a duplicated brush, or custom made.

How do I delete artworks from my Gallery?

Simply swipe left on any artwork to reveal controls for that piece, including Delete. Alternatively, swipe right to select an artwork and reveal buttons for group actions in the top left of the Gallery.

How do I fill with colour?

Procreate's fill tool is called ColorDrop, and it's as simple as dragging the colour from the top right of the canvas and dropping it where you want it to go. The colour will flow to the edges of your linework. If you hold your finger on the canvas instead of letting go, you can adjust the Threshold of the fill to make sure it fits your edges perfectly.

If you want to fill to a different layer than the one your line work is on, open the Layers menu and swipe your line work layer right with two fingers. The layer will turn purple to indicate that it's now your Reference Layer. You can now ColorDrop to another layer using the bounds from your Reference Layer.

ColorDrop always fills my entire canvas! What's wrong?

It sounds like your ColorDrop Threshold is set to 100%. Drag your colour from the top right and hold it on the canvas to adjust your Threshold by sliding your finger to the left. Your new Threshold will apply to your next fill, even if you Undo this one.

Why can I only create two layers?

The layer limits in Procreate exist to prevent your Procreate from crashing when it tries to do more than the iPad can handle. These limits vary according to canvas size and the model of iPad you're using. If you only have two layers, you're likely using the A4 preset canvas on an older model of iPad. Try experimenting with different canvas sizes. In many cases, the Retina preset canvas will do nicely.

Can I print my Procreate artwork?

If you have an AirPrint enabled printer, you can print your artwork directly from Procreate or Procreate Pocket. Simply Share your artwork as a JPG or PNG and tap the Print button on the bottom row of icons. If you want to print your Procreate work professionally, speak with your chosen printing company to determine the ideal file specifications before exporting.

How do I adjust the pressure sensitivity of my stylus?

Procreate's Pressure Curve gives you full control over the opacity of your stroke given how hard you push on the iPad. The horizontal axis is the pressure ranging from soft on the left to hard on the right. The vertical axis is the opacity ranging from 0% at the bottom and 100% at the top. Drag this line to adjust how Procreate responds based on your specific stylus and painting style.

What are the resolution limits for my device?

The maximum number of pixels in your canvas are:

• iPad Pro 12.9" - 16384 x 4096, or 8192 x 8192

• iPad Pro 9.7", iPad Air 2, iPad mini 4 - 8192 x 4096

• iPad Air 1, iPad 4, iPad 3, iPad mini 3, iPad mini 2 - 4096 x 4096

• iPad 2, iPad mini 1 - 4096 x 2616

How do I use Quickline?

To paint a straight line just hold the end of your stroke. You can modify the delay before Quickline kicks in with the Prefs tab in the Actions menu. To disable Quickline just drag the slider all the way to the left.

Procreate Pocket

Why did you make Procreate Pocket?

Back in 2010 Procreate was originally conceived and developed as a universal iPad and iPhone app. The problem was that designing an interface that provided fluid painting on an iPhone screen, without getting in your way, was an immense challenge. Designing a product that felt intuitive on both devices meant we were making sacrifices in the iPad design in favour of the iPhone. We had to make a choice. Eventually we dropped the iPhone and developed Procreate solely for iPad.

Recently we found ourselves facing a problem similar to the one that inspired us to begin work on Procreate. We were using iPhone apps for concept sketching, but we felt that all of them missed the mark.

At the start of 2014, we resurrected the idea of Procreate for the iPhone. We wanted the ability to quickly capture ideas when inspiration struck; to rapidly produce concepts, complemented by the tools we needed. Rumours of a larger iPhone began to surface, and we knew it was the perfect time.

The short answer is that we made Procreate Pocket for the same reason we made Procreate: it's the app we wanted to use.

How do I use Procreate Pocket? It's so confusing!

You should download the Procreate Pocketbook! It's free, and will give you a quick overview of Procreate Pocket's essential features.

How do I stop accidentally invoking the brush sliders?

If you find yourself accidentally invoking the brush size and opacity sliders while painting, there's two easy ways to avoid this. You can use two fingers to move and zoom your canvas so the edge of your canvas is away from the sliders. Alternatively, simply tap the canvas with three fingers to toggle the interface.

How do I stop accidentally invoking the eyedropper?

You can change the delay until the eyedropper appears by selecting Procreate in your iPhone's Settings app. Slide the Eyedropper Press-Hold Delay slider to the left to decrease the delay, or slide to the right to increase it. To deactivate the eyedropper completely, hit the switch below the slider.

Where can I get more brushes?

The Custom Brushes board on our forums contains hundreds of user-created brushes and brush sets, free to download. You can also export your favourite brushes from Procreate for iPad and import them into Procreate Pocket.

How do I delete artworks from my Gallery?

Tap the gear in the top left of the Gallery to enter Gallery Selection mode. Tap artworks to select them, and tap the buttons at the bottom of the Gallery to Share, Duplicate or Delete selected artworks. Tap the X at the top right to exit Gallery Selection mode.

Can I create a different canvas size?

When you tap the + button in the Gallery, Procreate Pocket creates one canvas size at the best resolution for your device. If you're using an iPhone 5 or newer, you can also create a Cinema 4K canvas. Tap and hold the + button until the 4K option appears, then slide onto the 4K button and release.

Currently these are the only two canvas sizes you can create in Procreate Pocket. However, you can export blank canvases as .procreate files and import them into Procreate Pocket; or, check our forums to see if someone's already uploaded the canvas size you're looking for.

Why is Procreate Pocket crashing?

Every app has its teething issues. If you experience a crash, let us know on the Support boards on the forums or send an email to support@savage.si
If you can include a crash log with your email, this can assist us greatly in solving your problem.

A crash could be the result of your iPhone running out of memory. iOS gives developers a limited amount of RAM to play with. If you have lots of apps running in the background, your device will try to terminate those apps to free up RAM. If that's still not enough, iOS will jettison Procreate Pocket and return to springboard. Don't worry - this isn't a bug - it's a method of protection employed by iOS to stop an app from locking up and crashing your whole device. Thanks to Procreate Pocket's autosave feature, you can just open the app again and keep going where you left off.

If you are experiencing repeated crashes of Procreate Pocket due to memory shortage, try to minimise the number of layers you use. These jettisons can occur more often on older devices with less memory, such as the 5th generation iPod Touch and the iPhone 4S. If possible, upgrading to a newer iPhone with more memory will resolve this problem.

Jailbroken devices are more prone to crashing than a standard iOS environment. This can be because you have extra processes and extensions running in the background that take precious resources away from Procreate Pocket. They can also try to add extra functionality to Procreate Pocket and cause all kinds of errors trying to do things that it wasn't made to do. If this is you, disable all of your extras and turn them on one by one to find the problem.

To minimise the frequency of jettisons, there are a couple of things you can do:
1. Try clearing your apps from multitasking (double tapping the Home button, then swiping each app upward to close)
2. Every now and then, give your device a reboot (hold the Sleep/Wake button for a few seconds).

How do I get a crash log to send to you?

Connect your iPhone or iPod to your computer and sync it with iTunes.
For Mac OS: Hit Command+Shift+G to navigate to a specific location, and enter the path "~/Library/Logs/CrashReporter/MobileDevice/"
For Windows XP: Go to path "C:\Documents and Settings\USER\Application Data\Apple computer\Logs\CrashReporter\"
For Windows Vista and later: Go to path "C:\Users\USER\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\"

There will be a folder here with the name of your connected device. If you do not see the folder, ensure your device is connected correctly and has been synced.
In this folder is where the crash logs are stored. The filename of a Procreate Pocket crash log will begin with procreate and end with .ips. Simply copy these files to a folder on your desktop machine, and attach them to an email addressed to support@savage.si.

Instead or as well as a Procreate Pocket crash log you may see a file that begins with "LowMemory" followed by the date and an identification number, ending in ".log". These indicate that the app was jettisoned due to low memory, rather than experiencing a genuine crash. If the creation of one of these files matches the date and time you experienced a Procreate Pocket crash, please send it through to us as well.

How do I fill with colour?

Procreate Pocket's fill tool is called ColorDrop, and using it is as simple as dragging the colour from the top right and dropping it on your canvas. You can fill a whole layer with colour, or if you have line work, the colour will flow to the edges of your lines. If you drag the colour to the canvas and hold, you can adjust the ColorDrop Threshold. Slide your finger left or right to reduce or increase the Threshold for a perfect fill every time.

How do I make a time lapse video of my artwork?

By default, Procreate Pocket records every undoable action (anything that creates an undo step - each painting stroke, a transform action, layer adjustments) as a frame of video. To export this video, tap Video Recording when choosing your file type in the Gallery Share menu.

To disable the recording of video on new canvases, go to the Settings app on your iPhone, scroll down to select Procreate, and toggle the Enable Recording switch under Video Recording For New Documents.

Once you've exported your video, you can import it into your favourite video editor and slow it down, add music, or anything else you like.

ColorDrop always fills my entire canvas! What's wrong?

It sounds like your ColorDrop Threshold is set to 100%. Drag your colour from the top right and hold it on the canvas to adjust your Threshold by sliding your finger to the left. Your new Threshold will apply to your next fill, even if you Undo this one.

Can I use my stylus with Procreate Pocket?

Procreate Pocket currently doesn't support the connection of Bluetooth active styli, but you can use any capacitive passive stylus with Procreate Pocket.

Can I print my Procreate artwork?

If you have an AirPrint enabled printer, you can print your artwork directly from Procreate or Procreate Pocket. Simply Share your artwork as a JPG or PNG and tap the Print button on the bottom row of icons. If you want to print your Procreate work professionally, speak with your chosen printing company to determine the ideal file specifications before exporting.

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If you still can't find the answer you're after in our FAQ hit up Matt, Or Matt.
They've been told they're very helpful people.